/* ==========================================================================
   DARK MODE STYLES FOR SUPPORT/TICKET SYSTEM
   ========================================================================== */

/* Support Container */
body.dark-mode .support-container {
  background: #0f172a;
  color: #f1f5f9;
}

/* Support Header */
body.dark-mode .support-header {
  background: #1e293b;
  border-bottom: 1px solid #334155;
}

body.dark-mode .support-title {
  color: #f1f5f9;
}

body.dark-mode .support-subtitle {
  color: #94a3b8;
}

/* Ticket Cards */
body.dark-mode .ticket-card {
  background: #1e293b;
  border: 1px solid #334155;
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.3);
}

body.dark-mode .ticket-card:hover {
  border-color: #E91E63;
  box-shadow: 0 4px 16px rgba(233, 30, 99, 0.15);
  transform: translateY(-2px);
}

body.dark-mode .ticket-header {
  background: #334155;
  border-bottom: 1px solid #475569;
}

body.dark-mode .ticket-id {
  color: #cbd5e1;
}

body.dark-mode .ticket-date {
  color: #94a3b8;
}

body.dark-mode .ticket-subject {
  color: #f1f5f9;
}

body.dark-mode .ticket-message {
  color: #cbd5e1;
}

body.dark-mode .ticket-footer {
  background: #1e293b;
  border-top: 1px solid #334155;
}

/* Ticket Status Badges */
body.dark-mode .ticket-status {
  padding: 6px 12px;
  border-radius: 6px;
  font-size: 12px;
  font-weight: 600;
  border: 1px solid transparent;
}

body.dark-mode .ticket-status.open {
  background: rgba(59, 130, 246, 0.15);
  color: #3b82f6;
  border-color: rgba(59, 130, 246, 0.3);
}

body.dark-mode .ticket-status.in-progress {
  background: rgba(245, 158, 11, 0.15);
  color: #f59e0b;
  border-color: rgba(245, 158, 11, 0.3);
}

body.dark-mode .ticket-status.answered {
  background: rgba(16, 185, 129, 0.15);
  color: #10b981;
  border-color: rgba(16, 185, 129, 0.3);
}

body.dark-mode .ticket-status.closed {
  background: rgba(100, 116, 139, 0.15);
  color: #64748b;
  border-color: rgba(100, 116, 139, 0.3);
}

/* Ticket Priority */
body.dark-mode .ticket-priority {
  padding: 4px 10px;
  border-radius: 4px;
  font-size: 11px;
  font-weight: 600;
  border: 1px solid transparent;
}

body.dark-mode .ticket-priority.low {
  background: rgba(34, 197, 94, 0.15);
  color: #22c55e;
  border-color: rgba(34, 197, 94, 0.3);
}

body.dark-mode .ticket-priority.medium {
  background: rgba(245, 158, 11, 0.15);
  color: #f59e0b;
  border-color: rgba(245, 158, 11, 0.3);
}

body.dark-mode .ticket-priority.high {
  background: rgba(239, 68, 68, 0.15);
  color: #ef4444;
  border-color: rgba(239, 68, 68, 0.3);
}

body.dark-mode .ticket-priority.urgent {
  background: rgba(220, 38, 38, 0.2);
  color: #dc2626;
  border-color: rgba(220, 38, 38, 0.4);
  animation: pulse 2s infinite;
}

/* Ticket Detail View */
body.dark-mode .ticket-detail-container {
  background: #1e293b;
  border: 1px solid #334155;
  border-radius: 12px;
}

body.dark-mode .ticket-detail-header {
  background: #334155;
  border-bottom: 1px solid #475569;
  padding: 20px;
  border-radius: 12px 12px 0 0;
}

body.dark-mode .ticket-detail-title {
  color: #f1f5f9;
}

body.dark-mode .ticket-detail-meta {
  color: #94a3b8;
}

/* Chat Messages */
body.dark-mode .ticket-chat-container {
  background: #0f172a;
  border: 1px solid #334155;
}

body.dark-mode .chat-message {
  margin-bottom: 16px;
  padding: 12px 16px;
  border-radius: 12px;
  max-width: 70%;
}

body.dark-mode .chat-message.user {
  background: rgba(233, 30, 99, 0.15);
  border: 1px solid rgba(233, 30, 99, 0.3);
  color: #f1f5f9;
  margin-left: auto;
}

body.dark-mode .chat-message.admin,
body.dark-mode .chat-message.support {
  background: #334155;
  border: 1px solid #475569;
  color: #cbd5e1;
  margin-right: auto;
}

body.dark-mode .chat-message-header {
  margin-bottom: 8px;
  padding-bottom: 8px;
  border-bottom: 1px solid rgba(100, 116, 139, 0.3);
}

body.dark-mode .chat-message-sender {
  font-weight: 600;
  color: #f1f5f9;
}

body.dark-mode .chat-message-time {
  color: #94a3b8;
  font-size: 12px;
}

body.dark-mode .chat-message-content {
  color: #cbd5e1;
  line-height: 1.6;
}

body.dark-mode .chat-message.user .chat-message-content {
  color: #f1f5f9;
}

/* Message Input */
body.dark-mode .ticket-reply-form {
  background: #1e293b;
  border-top: 1px solid #334155;
  padding: 16px;
}

body.dark-mode .ticket-reply-textarea {
  background: #334155;
  border: 1px solid #475569;
  color: #f1f5f9;
  border-radius: 8px;
  padding: 12px;
  resize: vertical;
  min-height: 80px;
}

body.dark-mode .ticket-reply-textarea:focus {
  background: #1e293b;
  border-color: #E91E63;
  box-shadow: 0 0 0 3px rgba(233, 30, 99, 0.1);
  outline: none;
}

body.dark-mode .ticket-reply-textarea::placeholder {
  color: #64748b;
}

/* Action Buttons */
body.dark-mode .ticket-action-btn {
  padding: 10px 20px;
  border-radius: 8px;
  font-weight: 600;
  transition: all 0.3s ease;
}

body.dark-mode .ticket-close-btn {
  background: rgba(239, 68, 68, 0.15);
  color: #ef4444;
  border: 1px solid rgba(239, 68, 68, 0.3);
}

body.dark-mode .ticket-close-btn:hover {
  background: rgba(239, 68, 68, 0.25);
  border-color: #ef4444;
}

body.dark-mode .ticket-reopen-btn {
  background: rgba(34, 197, 94, 0.15);
  color: #22c55e;
  border: 1px solid rgba(34, 197, 94, 0.3);
}

body.dark-mode .ticket-reopen-btn:hover {
  background: rgba(34, 197, 94, 0.25);
  border-color: #22c55e;
}

/* Ticket Filters */
body.dark-mode .ticket-filters {
  background: #1e293b;
  border: 1px solid #334155;
  border-radius: 8px;
  padding: 16px;
  margin-bottom: 20px;
}

body.dark-mode .filter-label {
  color: #cbd5e1;
  font-weight: 600;
  margin-bottom: 8px;
}

body.dark-mode .filter-select {
  background: #334155;
  border: 1px solid #475569;
  color: #f1f5f9;
  border-radius: 6px;
  padding: 8px 12px;
}

body.dark-mode .filter-select:focus {
  border-color: #E91E63;
  box-shadow: 0 0 0 3px rgba(233, 30, 99, 0.1);
  outline: none;
}

body.dark-mode .filter-select option {
  background: #1e293b;
  color: #f1f5f9;
}

/* Create Ticket Form */
body.dark-mode .create-ticket-form {
  background: #1e293b;
  border: 1px solid #334155;
  border-radius: 12px;
  padding: 24px;
}

body.dark-mode .form-group-ticket {
  margin-bottom: 20px;
}

body.dark-mode .form-group-ticket label {
  color: #cbd5e1;
  font-weight: 600;
  margin-bottom: 8px;
  display: block;
}

body.dark-mode .form-group-ticket input,
body.dark-mode .form-group-ticket select,
body.dark-mode .form-group-ticket textarea {
  background: #334155;
  border: 1px solid #475569;
  color: #f1f5f9;
  border-radius: 8px;
  padding: 12px;
  width: 100%;
}

body.dark-mode .form-group-ticket input:focus,
body.dark-mode .form-group-ticket select:focus,
body.dark-mode .form-group-ticket textarea:focus {
  background: #1e293b;
  border-color: #E91E63;
  box-shadow: 0 0 0 3px rgba(233, 30, 99, 0.1);
  outline: none;
}

body.dark-mode .form-group-ticket input::placeholder,
body.dark-mode .form-group-ticket textarea::placeholder {
  color: #64748b;
}

body.dark-mode .form-hint-ticket {
  color: #94a3b8;
  font-size: 13px;
  margin-top: 6px;
}

/* File Attachment */
body.dark-mode .file-upload-area {
  background: #334155;
  border: 2px dashed #475569;
  border-radius: 8px;
  padding: 30px;
  text-align: center;
  cursor: pointer;
  transition: all 0.3s ease;
}

body.dark-mode .file-upload-area:hover {
  background: rgba(233, 30, 99, 0.05);
  border-color: #E91E63;
}

body.dark-mode .file-upload-icon {
  color: #64748b;
  font-size: 32px;
  margin-bottom: 12px;
}

body.dark-mode .file-upload-text {
  color: #cbd5e1;
}

body.dark-mode .file-upload-hint {
  color: #94a3b8;
  font-size: 12px;
  margin-top: 8px;
}

/* Attached Files List */
body.dark-mode .attached-file {
  background: #334155;
  border: 1px solid #475569;
  border-radius: 8px;
  padding: 12px;
  margin-top: 12px;
  display: flex;
  align-items: center;
  justify-content: space-between;
}

body.dark-mode .file-info {
  display: flex;
  align-items: center;
  gap: 12px;
}

body.dark-mode .file-icon {
  color: #E91E63;
  font-size: 20px;
}

body.dark-mode .file-name {
  color: #f1f5f9;
  font-weight: 500;
}

body.dark-mode .file-size {
  color: #94a3b8;
  font-size: 12px;
}

body.dark-mode .file-remove-btn {
  background: rgba(239, 68, 68, 0.15);
  color: #ef4444;
  border: none;
  padding: 6px 10px;
  border-radius: 4px;
  cursor: pointer;
  transition: all 0.3s ease;
}

body.dark-mode .file-remove-btn:hover {
  background: rgba(239, 68, 68, 0.25);
}

/* Empty State */
body.dark-mode .no-tickets {
  background: #1e293b;
  border: 2px dashed #334155;
  border-radius: 12px;
  padding: 60px 20px;
  text-align: center;
}

body.dark-mode .no-tickets-icon {
  color: #475569;
  font-size: 48px;
  margin-bottom: 16px;
}

body.dark-mode .no-tickets-title {
  color: #cbd5e1;
  font-size: 20px;
  font-weight: 600;
  margin-bottom: 8px;
}

body.dark-mode .no-tickets-text {
  color: #94a3b8;
  margin-bottom: 20px;
}

/* Loading State */
body.dark-mode .loading-tickets {
  text-align: center;
  padding: 40px;
  color: #94a3b8;
}

body.dark-mode .loading-spinner-ticket {
  border: 3px solid #334155;
  border-top-color: #E91E63;
  border-radius: 50%;
  width: 40px;
  height: 40px;
  animation: spin 1s linear infinite;
  margin: 0 auto 16px;
}

@keyframes spin {
  to { transform: rotate(360deg); }
}

/* Mobile Responsive */
@media (max-width: 768px) {
  body.dark-mode .chat-message {
    max-width: 85%;
  }

  body.dark-mode .ticket-filters {
    padding: 12px;
  }

  body.dark-mode .create-ticket-form {
    padding: 16px;
  }
}